The Office of Student Financial Services

Our staff is dedicated to supporting students and families throughout the financial aid process. Do not hesitate to call, email, or visit our office using the contact information below.

If you or your family are experiencing a hardship as a result of the government shutdown, we recommend you contact your Financial Aid Adviser to discuss how we might be able to help.  Our office hours are 8:30 to 4:30 Monday through Friday.  You can reach us by phone at 410-516-8028 or via email at  You are also welcome to stop by our office in Garland Hall between the same hours.

3400 N. Charles Street
146 Garland Hall
Baltimore, Maryland 21218
(410) 516-8028
FAX: (786) 513-2839

Office Hours
8:30 AM–4:30 PM Monday through Friday

Telephone Hours
8:30 AM–7:00 PM Monday through Thursday
8:30 AM–4:30 PM Friday

Office Email

Our staff

Advising Team
Ellen Ostendorf, Senior Associate Director
Peter Wyatt, Senior Associate Director
Quinton Taylor, Associate Director
Elizabeth Baskerville, Senior Assistant Director
Kay Campbell, Senior Assistant Director
Albertha Mellerson, Senior Assistant Director
Melissa Figgs, Assistant Director
Owen Larson, Assistant Director
Allison Sullivan, Assistant Director

Kevin Towns, Associate Director
Rebecca Schachter, Assistant Director
Alyssa Weber, Assistant Director
Jennifer Whitlow, Assistant Director

Client Services
Sharon Hebb-Clemons
Gail Stewart

Administrative Support
Joy Allyson Barker-Kaack

Marina Somers, Software Engineer

Jennifer Martin, Director of University Financial Aid Compliance
Isela Boehm, Assistant Director
Maria Nero, Assistant Director
Chris Richardson, Senior Financial Analyst

Tom McDermott, Assistant Vice Provost for Financial Aid and Executive Director, Student Financial Services
Elizabeth Rollins, Director of Financial Aid and Scholarships

Caseload assignments

All students are assigned financial aid advisers based on their academic level and the first letter of their last name. Please see your academic level below.

Looking for other campus services?