Contact Us

Our staff is dedicated to supporting students and families throughout the financial aid process.

Although our physical office is closed due to COVID-19, do not hesitate to contact our office.

To contact Student Financial Services, you can call us at (410) 516-8028, submit an online inquiry, or connect with a financial aid adviser during our Zoom Walk-in Hours.

The Office of Student Enrollment and Account Management (SEAM) has developed an online form for you to submit requests for assistance with registration, financial aid, and student accounts. To get started, please submit your question or request using SEAM’s online form. This will enable our team to assign and answer requests more efficiently, by connecting you to the appropriate staff member who can best assist you. Once you complete the form, you will receive confirmation and a member of our team will be in touch.

If you are a current student, please choose the “Login with JHED” option to submit your inquiry.

If you are not yet a Hopkins student, or you are a family member contacting us on behalf of a student or applicant, please choose the “Continue as Guest” option to submit your inquiry.

All students are assigned a financial aid adviser based on their academic level and the first letters of their last name. Please see your academic level below.

A flexible solution that will make it easier for newly-admitted regular decision students to meet one-on-on with a financial aid adviser to ask personalized questions about their financial aid package and the process. Newly-admitted undergraduate students can virtually walk-in via Zoom from 9:00 a.m. to 11:00 a.m. and 1:00 p.m. to 3:00 p.m. (EST), Monday and Tuesday and from 9:00 a.m. to 11:00 a.m. (EST), Thursday.

Please click the “Walk-In Zoom” icon below for virtual advising with a financial aid adviser.

NOTE: In order to serve as many current and prospective students as we can, Zoom Walk-In Hours are limited to 10 minutes per student. Once you walk-in, you will enter a virtual waiting room. An adviser will meet with you in the order in which you have entered the Virtual Waiting Room. Due to high volume, wait times may be longer than usual.

Monday, Tuesday, and Thursday
09:00 a.m. to 11:00 a.m. (EST)

Monday and Tuesday
1:00 p.m. to 3:00 p.m. (EST)

Communications and Outreach
Brittany Peterson, Associate Director of Communications and Digital Strategy
Gail Ingram, Academic Services Specialist
Jennifer Palmer, Assistant Director of Outreach
Aristea Williams, Assistant Director of Outreach

Financial Aid Advising
Elizabeth Baskerville, Senior Assistant Director
Kay Campbell, Senior Assistant Director
Pamela Mason, Assistant Director
Albertha Mellerson, Senior Assistant Director
Rebecca Schachter, Assistant Director

Federal Student Aid Programs
Quinton Taylor, Associate Director of Federal Student Aid Programs
Jean Coleman, Assistant Director
Allison Sullivan, Assistant Director

Scholarship Programs and Technical Operations
Ellen Ostendorf, Senior Associate Director of Financial Aid Systems
Chastity Brown, Academic Services Specialist
Owen Larson, Assistant Director

Administrative Support
Joy Allyson Barker-Kaack, Administrative Assistant to Tom McDermott

University Financial Aid
Tom McDermott, Assistant Vice Provost for Financial Aid and Executive Director, Student Financial Services
Alison Rabil, Director of Financial Aid & Scholarships
Sarah Mariner, Director of University Financial Aid
Jennifer Coveney, Assistant Director of University Financial Aid
Satrice Rigsby, Assistant Director of University Financial Aid
Chris Richardson, Senior Financial Analyst

Mailing Address
3400 N. Charles Street
146 Garland Hall
Baltimore, Maryland 21218

Telephone / FAX
(410) 516-8028
FAX: (786) 513-2839

Office Hours
8:30 AM–4:30 PM EST, Monday through Friday (phones open until 7:00 PM EST)