Student Financial Services

We are committed to supporting undergraduates and their families throughout the financial aid process, keeping at the forefront the health and safety of our students and staff.

Have questions? Need assistance? We are here to help!

To connect with Student Financial Services, we have provided you with several different ways to contact us below.

In-Person Walk-In Hours

Come Talk With Us

If you need to connect with a financial aid adviser, in-person financial aid assistance is available at Wyman Park, Monday – Friday, from 8:30 a.m. to 4:30 p.m.

In-Person Walk-In Hours will allow you one-on-one time to ask questions about your financial aid package and the process.

NOTE: To serve as many current and prospective students as possible, In-Person Walk-In Hours are limited to 30 minutes per student. Due to high volume, wait times may be longer than usual.


Call Us

Please feel free to give us a call at (410) 516-8028.

We are available for phone calls from 8:30 a.m. to 7:00 p.m.

Short Web Form

Write to Us

We have developed an online form for you to submit requests for assistance with registration, financial aid, and student accounts. To get started, please submit your question or request here. This will enable our team to assign and answer requests more efficiently by connecting you to the appropriate staff member who can best assist you. Once you complete the form, you will receive confirmation, and a member of our team will be in touch.

If you are a current student, please choose the “Login with JHED” option to submit your inquiry.

If you are not yet a Hopkins student, or you are a family member contacting us on behalf of a student or applicant, please choose the “Continue as Guest” option to submit your inquiry.

Request Support

Student Financial Services
146 Garland Hall / 3400 N. Charles St.
Baltimore, MD 21218 USA

Meet Our Staff

Tom McDermott, Assistant Vice Provost for Financial Aid and Executive Director, Student Financial Services
Joy Allyson Barker-Kaack, Administrative Assistant to Tom McDermott
Alison Rabil, Director of Financial Aid & Scholarships
Chris Richardson, Senior Financial Analyst

Brittany Peterson, Associate Director of Communications and Digital Strategy

Federal Student Aid Programs
Quinton Taylor, Senior Associate Director of Federal Student Aid Programs
Jean Coleman, Senior Assistant Director
Gail Ingram, Academic Services Specialist

Financial Aid Advising
Brian Lemma,
Senior Associate Director for Advising
Elizabeth Baskerville, Senior Assistant Director
Pamela Mason, Assistant Director
Albertha Mellerson, Senior Assistant Director
Rebecca Schachter, Assistant Director
Karen Vanegas, Assistant Director

Jennifer Palmer, Senior Assistant Director of Outreach
Javier Avila Hermosillo, Assistant Director of Outreach
Kyle Tribble, Assistant Director of Outreach
Funsho Andrew, Assistant Director of Outreach

Scholarship Programs and Technical Operations
Ellen Ostendorf, Senior Associate Director of Financial Aid Systems
Owen Larson, Assistant Director

Mailing Address
3400 N. Charles Street
146 Garland Hall
Baltimore, Maryland 21218

Telephone / FAX
(410) 516-8028
FAX: (786) 513-2839

Office Hours
8:30 AM–4:30 PM EST, Monday through Friday (phones open until 7:00 PM EST)

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