The Office of Student Financial Services
Our staff is dedicated to supporting students and families throughout the financial aid process. Do not hesitate to call, email, or visit our office using the contact information below.
If you or your family are experiencing a hardship as a result of the government shutdown, we recommend you contact your Financial Aid Adviser to discuss how we might be able to help. Our office hours are 8:30 to 4:30 Monday through Friday. You can reach us by phone at 410-516-8028 or via email at fin_aid@jhu.edu. You are also welcome to stop by our office in Garland Hall between the same hours.
3400 N. Charles Street
146 Garland Hall
Baltimore, Maryland 21218
(410) 516-8028
(786) 513-2839
FAX: (410) 516-6015
Office Hours
8:30 AM–4:30 PM Monday through Friday
Telephone Hours
8:30 AM–7:00 PM Monday through Thursday
8:30 AM–4:30 PM Friday
Office Email
fin_aid@jhu.edu
Our staff
Advising Team
Ellen Ostendorf, Senior Associate Director
Peter Wyatt, Senior Associate Director
Quinton Taylor, Associate Director
Elizabeth Baskerville, Senior Assistant Director
Kay Campbell, Senior Assistant Director
Albertha Mellerson, Senior Assistant Director
Melissa Figgs, Assistant Director
Owen Larson, Assistant Director
Allison Sullivan, Assistant Director
Outreach
Kevin Towns, Associate Director
Rebecca Schachter, Assistant Director
Alyssa Weber, Assistant Director
Jennifer Whitlow, Assistant Director
Client Services
Sharon Hebb-Clemons
Gail Stewart
Administrative Support
Joy Allyson Barker-Kaack
IT
Marina Somers, Software Engineer
Compliance
Jennifer Martin, Director of University Financial Aid Compliance
Isela Boehm, Assistant Director
Maria Nero, Assistant Director
Chris Richardson, Senior Financial Analyst
Directors
Tom McDermott, Assistant Vice Provost for Financial Aid and Executive Director, Student Financial Services
Elizabeth Rollins, Director of Financial Aid and Scholarships
Caseload assignments
All students are assigned financial aid advisers based on their academic level and the first letter of their last name. Please see your academic level below.