Student Financial Services

Our staff is dedicated to supporting students and families throughout the financial aid process.

Although our physical office is closed due to COVID-19, do not hesitate to contact our office.

To contact Student Financial Services, you can call us at (410) 516-8028, submit an online inquiry, or connect with a financial aid adviser during our Zoom Walk-in Hours.

Student Case Management System

Johns Hopkins University has created a new system for students, prospective students, parents, and others to submit requests for assistance with course registration, financial aid, and student accounts.

To better serve you, you can submit a short web form that captures more detailed information about your request. This will enable our team to assign and answer requests more efficiently, by connecting you to staff who are best able to provide assistance.

If you are a current student, please choose the “Login with JHED” option to submit your inquiry.

If you are not yet a Hopkins student, or you are a family member contacting us on behalf of a student or applicant, please choose the “Continue as Guest” option to submit your inquiry.

Submit Inquiry

Zoom Walk-In Hours

Student Financial Services is now offering Zoom Walk-In Hours.

A flexible solution that will make it easier for you to meet one-on-on with a financial aid adviser to ask personalized questions about your financial aid package and the process. Current and prospective undergraduate students can virtually walk-in via Zoom from 9:00 a.m. to 11:00 a.m. and 1:00 p.m. to 3:00 p.m. (EST), Monday, Tuesday and Thursday.

Please click the “Walk-In Zoom” icon below for virtual advising with a financial aid adviser.

NOTE: In order to serve as many current and prospective students as we can, Zoom Walk-In Hours are limited to 10 minutes per student. Once you walk-in, you will enter a virtual waiting room. An adviser will meet with you in the order in which you have entered the Virtual Waiting Room. Due to high volume, wait times may be longer than usual.

9:00 a.m. to 11:00 a.m. (EST)

Walk-In Zoom

1:00 p.m. to 3:00 p.m. (EST)

Walk-In Zoom

Meet Our Staff

Communications and Outreach
Brittany Peterson, Associate Director of Communications and Digital Strategy
Gail Ingram, Academic Services Specialist
Jennifer Palmer, Assistant Director of Outreach
Aristea Williams, Assistant Director of Outreach

Financial Aid Advising
Peter Wyatt, Senior Associate Director of Financial Aid Advising
Elizabeth Baskerville, Senior Assistant Director
Kay Campbell, Senior Assistant Director
Pamela Mason, Assistant Director
Albertha Mellerson, Senior Assistant Director
Rebecca Schachter, Assistant Director

Federal Student Aid Programs
Quinton Taylor, Associate Director of Federal Student Aid Programs
Jean Coleman, Assistant Director
Allison Sullivan, Assistant Director

Scholarship Programs and Technical Operations
Ellen Ostendorf, Senior Associate Director of Financial Aid Systems
Chastity Brown, Academic Services Specialist
Owen Larson, Assistant Director

Administrative Support
Joy Allyson Barker-Kaack, Administrative Assistant to Tom McDermott

University Financial Aid
Tom McDermott, Assistant Vice Provost for Financial Aid and Executive Director, Student Financial Services
Alison Rabil, Director of Financial Aid & Scholarships
Sarah Mariner, Director of University Financial Aid
Jennifer Coveney, Assistant Director of University Financial Aid
Satrice Rigsby, Assistant Director of University Financial Aid
Chris Richardson, Senior Financial Analyst


Mailing Address
3400 N. Charles Street
146 Garland Hall
Baltimore, Maryland 21218

Telephone / FAX
(410) 516-8028
FAX: (786) 513-2839

Office Hours
8:30 AM–4:30 PM EST, Monday through Friday (phones open until 7:00 PM EST)

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